Indeed, your package comes with detailed instructions. If you need assistance, just reach out via our Contact Us page.
Frequently Asked Questions
Check out the FAQs below. If you don't find the information you need, our email is provided at the page's end!
About Kiddos Magic Bundle™
Will my order come with instructions?
What bowl/plate do I use with my Magic Pen Bundle?
While any bowl or plate will do, we offer Kiddos Plates at a special rate once you've made a purchase.
What type of water do I use?
Any water works, but room temperature is ideal.
Is the Magic Bundle safe for my kids?
Of course! All our products are BPA-free and crafted using non-toxic ink and materials.
What age is the Magic Bundle suitable for?
It's ideal for children aged 2 and up.
Shipping & Delivery
Do you ship worldwide?
For sure! We deliver to customers across 100 countries. To ensure a smooth delivery process, please double-check your checkout information for accuracy.
How long will my order take to arrive?
Order processing takes 1-2 business days before shipment.
Shipping Times:
Once your item/s is dispatched, estimated delivery time is:
USA: 5-8 business days
UK: 5-8 business days
Australia: 5-8 business days
Canada: 7-12 business days
NZ: 5-8 business days
Europe: 8-12 business days
Rest of world: 10-20 business days
For more information, visit our Shipping page.
Where is my order being shipped from?
Our items originate and ship from various global locations, including the US, Russia, Europe, and Asia. This global approach helps us maintain competitive prices while upholding top-notch quality standards.
My order has not arrived, I think it's lost?
If you suspect your order is delayed or misplaced, please reach out to us, and we'll promptly assist you.
What happens if no one is home when my order is being delivered?
The package can be received by anyone at the address. Typically, the postal worker will either place the package at your doorstep, in your mailbox, or leave a notice for collection if no one's available. In such cases, your package can be retrieved from your local post office.
Order Changes
I need to change my order, what do I do?
If you need to modify or cancel your order, please let us know right away through our Contact page. Regrettably, once an order begins processing, changes or cancellations aren't feasible.
Emails & Notifications
Will I receive a confirmation email of my order and product(s) shipped?
Upon order placement, you'll receive a confirmation email. Tracking details will be available 1-3 days post your order.
I placed an order but I didn't get a confirmation email... What do I do?
Please ensure your email address is accurate when ordering. If you don't receive a confirmation, check your SPAM folder. If it's missing there too, please get in touch via our Contact form.
Payments
Which cards do you accept?
We process payments from Visa, Mastercard, and American Express debit/credit cards. We also support PayPal, Apple Pay, Shopify Pay, and Google Pay transactions.
Are your prices inclusive of tax?
Indeed, this is already factored into our listed product prices.
Is it safe to purchase online?
Your data is in safe hands. kiddosmagic.com deploys industry-standard SSL encryption to safeguard your information. Details such as your name, address, and card numbers are securely encoded.
Is all of my data protected on your site?
We prioritize your privacy and security. Every order undergoes secure processing through Shopify, a renowned and trusted name in the E-commerce realm.
Damaged Items / Product Care
The goods I received are damaged, what do I do?
If your delivered item is damaged or doesn't match the description, please reach out immediately, and we'll set things right.
Other FAQ's
Do you offer Ambassadorships / Sponsoring / Partnerships?
We welcome ambassadorship and partnership collaborations. For inquiries, drop us a line at info@kiddosmagic.com.
I have sent you an email, when will you respond?
Regarding emails:
On weekdays (Monday to Friday), we will respond within 24 hours.
Over weekends (Saturday and Sunday), expect a response within 48 hours.
Any questions?
Need assistance? Visit our Contact page, and we'll be glad to help!